Refund policy

Our promise

We want you to love every seal you make. If something isn't right with your order, please get in touch and we'll sort it out.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty, or isn't what you ordered, contact us with your order number and a photo of the item. Where possible, please let us know within 14 days of delivery so we can resolve it quickly. We'll offer a replacement or a full refund, and you won't need to pay any return shipping.

Change of mind

We're unable to offer refunds or exchanges for change of mind, as our products ship directly from our suppliers. This does not affect your rights under the Australian Consumer Law described above.

Orders that don't arrive

If your order hasn't arrived within 25 business days of purchase, contact us and we'll investigate with the carrier and send a replacement or refund.

Refunds

Approved refunds are returned to your original payment method. Depending on your bank, it can take 5 to 10 business days to appear.